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Incentive Solutions> Case Studies > Retail

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Retail

Client

A large regional chain of Retail stores that sells home audio, video, entertainment and electronic products.

Objective

To keep the rapidly growing employee base engaged and to reward them for a variety of performance initiatives.

Challenge

To consolidate three existing programs and new initiatives into a single platform accessible to all employees.

Solution

Using an eChoice Levels™ solution we were able produce a single incentive program that offered awards in over 20 different performance categories. Each time an employee was recognized for a performance initiative they were presented with a letter of congratulations from the president of the company, along with an online award redemption code. Accessing the online award catalog from the company's intranet site, employees selected their award from hundreds of products in specific award levels. The value of each award level was pre-selected by the client.

Results

Using this unified platform we were able to achieve all of the stated goals of the program: engage and reward employees, offer awards that motivate performance, and create an award website that is easy to understand and navigate. The result was a dramatic reduction in workload for our customer's internal staff, and a dramatic increase in satisfaction among the participating employees. Our client has also experienced a 14% reduction in turnover during the three years that the program has been in place.

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